Frequently
Asked
Questions

EWA is formulated specifically for Nigerian skin and Nigerian climate — not adapted from formulas made for temperate weather. Every product is designed to perform in humidity and heat, and to work with melanin-rich skin rather than around it.

Yes. EWA products are formulated without parabens, sulfates, and harsh synthetic fragrances. We believe clean formulations should never compromise on efficacy — every ingredient in our range is selected with intention. Full ingredient lists are available on each product page.

Yes. Our formulas are designed to be gentle and effective for all skin types, including sensitive skin. We always recommend a patch test before introducing any new product — apply a small amount to your inner wrist or behind your ear and wait 24 hours.

Each product page lists recommended skin types and the concerns it addresses. You can also filter the shop by skin type or concern. If you're still unsure, chat with Sage — our AI skincare advisor — or reach out via the Contact page.

Absolutely. Our range is designed to layer well. Apply thinner formulas (serums) before thicker ones (moisturisers), and always finish your morning routine with SPF. Avoid combining multiple exfoliating actives in the same routine without building up tolerance first.

Most orders arrive within 2–5 business days. Lagos and Abuja typically arrive in 1–3 business days; other states may take 3–5. You'll receive an email when your order is confirmed and again when it ships.

Yes — we ship nationwide across all 36 states and the FCT. Delivery fees and timelines are calculated at checkout based on your shipping address.

Use the Track Order page with your order number and email. If you have an account, your orders are also visible under My Orders with live status updates.

You can cancel a Pending order from your order page before it's confirmed for dispatch. Once confirmed, the order is already being prepared and cannot be cancelled. For issues after delivery, use the Report a Problem feature on your order page.

Check your order status under My Orders first. If your order appears stuck beyond the estimated delivery window, contact us at hello@ewaskincare.com and we'll investigate right away.

We accept all major debit and credit cards (Mastercard, Visa, Verve) and bank transfers, processed securely via Paystack. We do not currently accept pay-on-delivery.

Yes. All payments go through Paystack, a PCI-DSS compliant gateway trusted by thousands of Nigerian businesses. We never store your card details — they go directly to Paystack's encrypted servers.

Yes — guest checkout is fully supported. Creating an account gives you access to order history, saved addresses, and a wishlist, but it's completely optional.

If something was wrong with your order — damaged packaging, wrong item, or a missing product — use the Report a Problem feature on your order page and we'll make it right. Please note that because our products are consumable skincare items, we do not offer refunds for change-of-mind purchases.