Legal
Last updated: June 2026
Due to the nature of skincare products, which are consumable and unsuitable for resale once opened, EWA does not offer general returns or refunds on opened products. We take quality seriously and want every customer to be confident in what they receive.
While we do not accept general returns, we understand that issues can occur during fulfilment and delivery. Once your order has been marked as delivered, you may report a problem if:
From your order detail page, select "Report a Problem," choose the issue type, and provide a description along with a photo where required. Our team will review your report and respond with a resolution.
Once your report is reviewed, our team will either approve and resolve the issue directly with you, or let you know if we're unable to validate the report. Approved issues are resolved on a case-by-case basis, which may include a replacement item.
Orders can be cancelled only while their status is "Pending," before they have been confirmed for processing. Once an order has been confirmed, it can no longer be cancelled.
If you have any questions about this policy, please reach out to us through our Contact page.